XMAS ORDERING DEADLINES
United Kingdom - Midnight on Thursday 14th December 2023
Rest of World - Midnight on Sunday 3rd December 2023
Note that orders placed on or before this date, will be dispatched in time to meet the requirements for delivery prior to Christmas that have been advised to us by the couriers. Any additional delays to deliveries by the couriers are outside of our control and we therefore cannot guarantee the delivery.
PRODUCTION LEAD TIMES BEFORE SHIPPING
All our products are printed to order so there is a typical production lead time of 1-3 business days before items are ready to ship, although this can take slightly longer (up to 7 business days) during seasonal spikes such as the run up to Xmas.
Please note orders are dispatched directly to you from our factory in the North West. We cannot offer collections from the factory and we do not hold stock at our offices.
SHIPPING ZONES, PRICING & LEAD TIMES
We ship worldwide from the UK. All orders within the UK are now shipped via Courier with tracking, while all overseas orders are sent via Royal Mail without tracking. Please refer to our Shipping Zones below.
You will receive notification by email or by SMS when your order has been fulfilled and is ready to ship. After this notification, please allow the following shipping lead times as a guide for when deliveries should arrive:
Courier 'Tracked' - 1-2 business days after Production Lead Time
£4.99 (flat rate regardless of order size)
This covers all countries within the European Union - 4-8 business days after Production Lead Time
£4.79 (plus £1.20 per additional item - capped at £11.99)
Rest of World
This covers all countries outside of the European Union - 4-15 business days after Production Lead Time
£7.19 (plus £1.20 per additional item - capped at £11.99)
From the date of placing your order, please ONLY contact us if you have not received your items AFTER the following time frame has elapsed:
UK - 10 business days
EU - 15 business days
ROW - 20 business days
To notify us about your undelivered order, please get in touch asap AFTER the above timescales, by using this emailing - firstname.lastname@example.org
For the quickest response, please complete all relevant fields on the form and refrain from contacting us via social media platforms. Due to the volume of posts in which we are tagged on social media, there is a real chance we could miss your correspondence. Furthermore, you may also be divulging private information.
For overseas orders: If your local postal service have unsuccessfully attempted to deliver your parcel, it will be held at your local depot for a limited period only - typically 2-4 weeks - until you arrange collection or re-delivery. Any unclaimed parcels should automatically be returned to us but in the event this does not happen or it gets lost in transit, please get in touch to advise us if you have been unable to retrieve your goods.
Toffee TV Merch is not responsible for any customs duties or fees incurred on international deliveries, nor liable for any lost items while in international transit. At our discretion, we may offer to replace or refund lost items.
Toffee TV Merch is not responsible, nor liable for any orders that are returned to us by your local postal service, due to being ‘undeliverable’, ‘unclaimed’ or ‘refused’ etc. At our discretion, we may offer to refund such orders, either in part or in full. Alternatively, we may offer to resend the package although this may be subject to the customer paying an additional shipping fee.