We are still open for business and shipping to most of our usual worldwide destinations. Please note however, due to severe delays in some regions - caused by restricted local postal services and in some cases, additional customs checks - deliveries to the following countries are temporarily suspended:
- New Zealand
- South Africa
Our fulfilment partners continue to operate strictly in accordance with the Government guidelines and are still aiming to ship orders within the lead times indicated below. However, please allow some tolerance due to reduced staffing and any delays with your local mail service.
We are monitoring the situation daily and will of course refund any orders that cannot be fulfilled if circumstances change.
PRODUCTION LEAD TIMES BEFORE SHIPPING
Because our garments are printed to order, there is a production lead time of 1-3 business days before items are ready to ship. As such, orders are dispatched directly from our factory and not held in stock.
Please note we cannot offer collections from our offices in Liverpool or from our factory in the North West.
SHIPPING ZONES, PRICING & LEAD TIMES
We ship worldwide from the UK and all orders are sent via Royal Mail. Depending on your location will determine which Royal Mail service we provide. Please refer to our Shipping Zones below.
You will receive notification by email or by SMS when your order has been fulfilled and is ready to ship. After this notification, please allow the following shipping lead times as a guide for when deliveries should arrive:
Royal Mail 'Proof of Delivery' (no tracking available) - £2.99
1-3 business days after Production Lead Time
This covers all countries within the European Union - £3.99 (plus £1 per additional item - capped at £9.99)
4-8 business days after Production Lead Time
Rest of World
This covers all countries outside of the European Union - £5.99 (plus £1 per additional item - capped at £9.99)
4-15 business days after Production Lead Time
For more information on bulk order shipping please use the CONTACT US button in the bottom right hand corner of every web page on this site and we will be back in touch.
Toffee TV is not responsible for any customs duties or fees incurred on international deliveries, nor liable for any lost items while in international transit. At our discretion, we may offer to replace or refund lost items.
Toffee TV is not responsible, nor liable for any orders that are returned to us by your local postal service, due to being ‘undeliverable’, ‘unclaimed’ or ‘refused’ etc. At our discretion, we may offer to refund such orders, either in part or in full. Alternatively, we may offer to resend the package although this may be subject to the customer paying an additional shipping fee.
If you have still not received your order within 21 days of placing it, please make sure you contact us so we can help you trace it before it is automatically returned to us. Typically, it will be held at your local post office / depot for a limited period, until you arrange collection or re-delivery.