Shipping
PRODUCTION LEAD TIMES BEFORE SHIPPING
Most of our products are printed to order so there is a typical production lead time of 1-3 business days before items are ready to ship, although this can take slightly longer (up to 7 business days) during seasonal spikes such as the run up to Xmas.
Please note orders are dispatched directly to you from our factory in the North West of England. We cannot offer collections from the factory and we do not hold stock at our offices in Liverpool.
SHIPPING ZONES & COSTS
We ship worldwide from the UK although, regrettably, we do not currently ship to countries in the EU due to the increasing complexity and prohibitive cost of exporting goods to this region.
UK
'Tracked' - £4.99
(flat rate regardless of order size)
USA
'Tracked' - £15.00
(For first item plus £1.55 per each additional item)
Rest of World
'Untracked' - £7.19
(For first item plus £1.20 per each additional item - capped at £11.99)
DELIVERY LEAD TIMES
After receiving your Shipping Notification, please allow the following shipping lead times as a guide for when deliveries should arrive:
UK
1-2 business days
USA
4-7 business days
Rest of World
4-15 business days
NOTIFICATIONS
After placing an order, you will receive the following Notifications by email or SMS:
1. Order Confirmation
Please check your Order Confirmation carefully, to make sure all the details you have provided are correct. If you notice something is incorrect, please email us immediately - toffeetvmerch@gmail.com
2. Shipping Notification
After the production lead time is complete and your order has been fulfilled, you will receive a second Notification advising that your goods are ready to ship.
Please keep these notifications in case you need to contact us about your order, as they will have your Order Reference Number.
IMPORTANT
1. After receiving your Order Confirmation
Please contact us if you have still not received your subsequent Shipping Notification after 5 business days - toffeetvmerch@gmail.com
2. After receiving your Shipping Notification
Please contact us if delivery of your order has not been received within:
UK - 2 business days
USA - 7 business days
ROW - 15 business days
AFTER THE MAXIMUM DELIVERY LEAD TIME (ABOVE) HAS ELAPSED, YOU MUST REPORT AN UNDELIVERED ORDER WITHIN 5 DAYS SO THAT WE CAN INVESTIGATE THE WHEREABOUTS OF YOUR PACKAGE. FAILURE TO CONTACT US WITHIN 5 DAYS MEANS WE ARE NOT LIABLE TO RESEND THE ORDER OR ISSUE A REFUND.
Please contact our Customer Service department by email only - toffeetvmerch@gmail.com
For the quickest response to your email, please make sure to include:
• Your full name
• The email address used to place the order
• Your Order Reference (from your Order Confirmation email)
PLEASE REFRAIN FROM CONTACTING US VIA SOCIAL MEDIA PLATFORMS. DUE TO THE VOLUME OF POSTS IN WHICH WE ARE TAGGED ON SOCIAL MEDIA, THERE IS A REAL CHANCE WE COULD MISS YOUR CORRESPONDENCE. FURTHERMORE, YOU MAY ALSO BE DIVULGING PRIVATE INFORMATION.
PLEASE NOTE
For any goods lost or damaged by the courier in transit, we will offer to replace or refund them, as long as customers have adhered to the guidelines set out above.
We are not responsible, nor liable for any orders that are returned to us by the couriers, due to being ‘undeliverable’, ‘unclaimed’ or ‘refused’ etc. At our discretion, we may offer to refund such orders, either in part or in full. Alternatively, we may offer to resend the package although this may be subject to the customer paying an additional shipping fee.
For overseas orders:
We are not responsible for any customs duties or fees incurred on international deliveries, nor liable for any lost items while in international transit.
If your local postal service have unsuccessfully attempted to deliver your parcel, it will be held at your local depot for a limited period only - typically 2-4 weeks - until you arrange collection or re-delivery. Any unclaimed parcels should automatically be returned to us but in the event this does not happen or it gets lost in transit, please get in touch to advise us if you have been unable to retrieve your goods.